Exchanges and Returns 

If you wish to exchange an item for something else on our website then please contact us first on 01228 528334 and return the item in its new condition within 7 days.

We will then arrange for the new item to be sent to you.

If a ring you ordered does not fit then please contact us first on 01228 528334 then return it to us using the ring size form

You can find the form  here.     Ring Size Return Form

Refunds

Refunds on goods ordered online or by telephone. We will refund the cost of the item excluding postal charges provided you contact us first on 01228 528334 and it is returned within 7 days of delivery using the return form and it is not classed as a Non Returnable Item.

Non returnable Items: We cannot give refunds on items that have been altered for size or engraved on by another company or person or items ordered from us that were personalised, engraved or made to order. We also cannot accept back earrings and items of jewellery that penetrate the skin due to hygiene reasons.

Any items sent back for a refund must be sent with the refund form correctly filled in after you have contact us first on 01228 528334. You can find a copy including a list of our return postal charges HERE

For your own protection we suggest you return any items by Royal Mail special delivery or a similar method if outside the UK, and insure it for the full amount as stated on your sales receipt. You are responsible for all expenses in returning the items and ensuring they are returned undamaged to us. J & K Harris will not be responsible for losses or damage of returned parcels.

Returns must include boxes, guarantees & any promotional gifts that came with the items & all must be returned in the new condition in which they were sent (no scratches or signs of wear, engraved, resized or damaged in any way).

If a refund is given it will be either by refunding the Credit Card that was originally used or by a cheque in pounds sterling and posted to the address given in the original sales transaction (our discretion).

No refunds will be issued while a person waits in our retail shop and no cash of any description will be handed over.

Send all packages to:

J & K Harris
4 The Crescent
Carlisle
Cumbria
CA1 1QN
United Kingdom

Do not write Jewellery, Jewellers or any other related words on the package to protect it from possible theft.

If damaged in the post you must notify us within 2 days of you receiving the goods & we must receive them back with the damaged packaging.